Assistant General Manager

Five Iron Golf (5i) is the country's biggest indoor golf company with four locations in New York City, three locations in Chicago, two locations in Philadelphia, and locations in Seattle, Baltimore, Las Vegas, DC, Pittsburgh and Shelby Township. With many more to come!

5i is not your traditional country club. We aspire to establish a casual, relaxed environment for golfers and non-golfers alike. We are a fun and growing company with an urban vibe. We offer indoor golf simulation, lessons, golf fittings, and food and beverage service.

As we expand, we are looking for team-oriented employees who help continue our most important tradition; providing outstanding customer service. 

We are seeking an Assistant General Manager. This individual will help on board and train new and existing staff at the location and will report directly to the General Manager. 

Responsibilities include the following:

Training & Development: 

Evaluate individual and organizational performance to ensure training is meeting business needs and improving performance

Detail all new hires' initial tasks and answering any queries. Providing new hires with manuals, guidelines, and new hire materials as needed. 

Welcome new hires with prepared onboarding kits and a 5i tour.

Set up the first day for new hires with details about their first day, including parking information, work schedules, and dress codes. 

Conduct location-wide training needs assessment and identify skills or knowledge gaps that need to be addressed

Ensure 5i new hire training is being conducted for all new hires 

Assess instructional effectiveness and determine the impact of training on employee skills and KPIs

Review and organize training plans? design and develop training programs for corporate? HR training and so on

Plan and implement training programs that will prepare employees for the next step of their career paths

Hospitality Management

Food and Beverage

Work with Chef/kitchen staff to create and maintain an engaging and sellable menu 

Manage and maintain bar selection, inventory, and ordering 

Maximize F&B performance by creating promotions and specials around various 5i products (league, membership, etc.) 

Serve as POC for staff on all things F&B 

Manage and maintain vendor relationships for all F&B 

Provide month-end F&B performance reports

Team Training and Communication

Set expectations and example by delivering world class customer service

Deliver continuous training to staff as needed to ensure expectations are met 

Ensure all staff are up to date with current menu offerings, promotions, etc. 

Customer Service Excellence

Display and deliver a world class customer service experience 

Develop team qualities to support an environment that focuses on a “customer-first” mentality 

Required Qualifications:

Golf, server, and/or hospitality experience encouraged but NOT required

Knowledge of various training and teaching methods

Excellent decision making and organizational skills 

Good time-management skills  

Great interpersonal and communication skills

Benefits:

Health, Dental, and Vision insurance

Long and Short Term Disability 

Accident and Critical Illness Insurance 

401K 

Meals while working are included for free

Job Type: This position will be a Full Time, Exempt role 

Hours: will vary by week and will be focused on night and weekend shifts.