Enterprise Systems Administrator

Five Iron Golf is the country's premier indoor golf and entertainment experience, with 24 locations nationwide and more on the way.  Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all.   

We are seeking an Enterprise Systems Administrator. This individual will be responsible for configuring, maintaining and improving the software and hardware systems of the company on a national level and will report to the VP of Enterprise Systems.

Core Responsibilities:

• Coordinate with IT Services to ensure consistent and timely installation of computing and network hardware components at all locations; similarly coordinate to ensure consistent and timely installation of appropriate firmware and business software on all company-owned devices
• Coordinate with IT Services to ensure an ongoing program of patches and appropriate upgrades to company systems
• Maintain an accurate inventory of all hardware components and available software licenses
• Maintain consistent software configuration in business systems across Five Iron locations
• Coordinate closely with the Sales and Marketing teams to update software configurations, as needed, to add or change product offerings
• Contribute to maintaining internal software and technology tools, coordinating with developers to track and resolve bugs; contribute to a cohesive roadmap for internal development including systems upgrades as well as potential replacement tools
• Coordinate with IT Services to monitor network and hardware systems performance; ensure consistent standards of quality, and confirm that all issues are resolved in a timely manner
• Coordinate with IT Services to ensure prompt attention to issues and outages
• Be an expert resource on all core systems; contribute to training staff and documenting best practices
• Be a leader in learning new technologies, developing the expertise to train staff on new or improved tools
• Build and maintain internal technical documentation, manuals, and IT policies
• Prepare appropriate reporting on information in your domain, including: systems status and stability, project status, overall productivity and the contribution of business systems to prioritized business outcomes

Additional Responsibilities:

• In consultation with the Data Analysis team, contribute to refining the business logic informing internal systems, by (for example): improving the quality of business input processes; refining our capacity to track guest and staff behavioral inputs; or improving system configurations to improve the signal-to-noise ratio in various business inputs
• Contribute to streamlining systems and reducing manual effort across all teams – track a prioritized backlog of automation opportunities, and coordinated with internal and external developers (within appropriate budget constraints) to save work-hours and improve productivity
• As appropriate and in consultation with the Data Analysis team, contribute to reporting from various enterprise systems tools

Required Qualifications

• Demonstrated proficiency in GSuite software, with at least intermediate knowledge of Google Sheets
• Familiarity with, and experience configuring, both Windows and MacOS operating systems
• Resourcefulness and problem-solving aptitude
• Attention to detail and a willingness to find joy in repetitive tasks – making consistency its own reward
• Excellent written and verbal communication skills

Preferred:

• Prior knowledge of Mindbody software and/or Square POS
• Some experience with scripting languages and basic systems automation
• Some experience with Unix 
• Bachelor’s degree in a related field or a related professional certification

Benefits:

• Health, Dental, and Vision insurance
• Long and Short Term Disability 
• Accident and Critical Illness Insurance 
• 401K 

**Benefits only apply to Full-Time Employees**

Job Type: This position will be a Full-time Exempt role 

Hours: Must be available for emergency support, hours will vary by week and will include some nights and weekends.

Salary: The salary range for this position will be $60K to $65K