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Atlanta

Shift Lead

675 W. Peachtree Street, Atlanta

Description

Five Iron Golf (5i) is the country's biggest indoor golf company with 23 locations around the country.


5i is not your traditional country club. We aspire to establish a casual, relaxed environment for golfers and non-golfers alike. We are a fun and growing company with an urban vibe. We offer indoor golf simulation, lessons, golf fittings, and food and beverage service.

As we expand, we are looking for team-oriented employees who help continue our most important tradition; providing outstanding customer service. 


We are seeking a Shift Lead- This individual will provide the best service to all Five Iron Golf customers and ensure customers’ time spent in the facility exceeds expectations through direct oversight of Roamers and other staff on duty.


Responsibilities Include the following:

Manage all Bay Host (staff who assist customers through setting them up on simulators, bringing food/bev, etc.) on duty and ensure they are performing their jobs properly, as well as determine if they must stay late or can leave early

Inspect all equipment at the beginning and end of shift. Report concerns, repair needs directly to the General Manager.

Communicate with fellow shift leads as they transition shifts regarding ongoing issues or priorities and plans for the next shift

Create daily reports with all pertinent information informing leadership of potential staffing, customer service, and/or operational needs

Address and resolve complaints from guests or employees. This includes simulator crashes, customer complaints, business-related questions.

Manage the flow of the day, including but not limited to managing simulator assignments, managing events, disciplining roamers & holding all employees to the 5i standard.  

Coach & develop team members and train new staff

When necessary, assisting Roamers in setting customers up on a simulator, explain how they work and their various features, and bring the correct golf clubs to the customers

Supervise Roamers in the process of taking food and drink orders as well as delivering and clearing these orders to ensure the highest quality of customer service is provided. 

Supervise opening and closing procedures to make sure the space is properly cleaned and ready for customers

Monitor team performance and ensuring duties are performed efficiently

Assign duties to specific employees based on role and skills

Have an in-depth knowledge of simulator function and troubleshooting

Have a general knowledge of bar operations including Bar SOP and drink knowledge 

Have an in-depth understanding of our Mindbody booking software, Square POS, phone system, and email system to properly handle all customer requests


Required Qualifications:

Golf, server, and/or hospitality experience encouraged but NOT required

Job Type: This is a Part-time exempt position


Hours: Will vary by week and will be focused on night and weekend shifts.

Benefits:

Health, Dental, and Vision insurance

Long and Short Term Disability 

Accident and Critical Illness Insurance 

401K 

Meals while working are included for free

**Benefits only apply to Full-Time Employees**


Location

675 W. Peachtree Street, Atlanta
GA, 30308

Salary Description