Description
Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way. Our core mission is to seamlessly blend golf and entertainment, making the sport inclusive and accessible for all.
The Assistant General Manager of Golf and Social works closely with the General Manager to provide an engaging, high-energy environment where guests enjoy top-tier hospitality and memorable experiences. This role is ideal for a leader with hospitality management experience who also has a passion for golf and a working knowledge of the game, ensuring a well-rounded guest experience that caters to both casual social players and avid golfers.
Responsibilities include but are not limited to:
Social & Hospitality Management
- Drive revenue in simulator rentals, food and beverage sales, and league participation, ensuring an exceptional guest experience.
- Oversee and optimize event execution, simulator rental experiences, and leagues, creating a seamless social and competitive atmosphere.
- Recruit, hire, and train social and hospitality staff, ensuring they understand both the entertainment and golf elements of the venue.
- Implement high service standards and deliver genuine, enlightened hospitality that aligns with Five Iron Golf’s mission.
- Maintain knowledge of golf technology, game improvement programs, and simulator software to support guest engagement and cross-sell golf-related experiences.
- Foster relationships within the local golf and social community to attract new guests and build repeat business.
Golf & Entertainment Integration
- Ensure staff can educate guests on Five Iron Golf’s golf-related services, including simulator play, lessons, leagues, and memberships.
- Support league and event coordination by ensuring golfers and social guests have an engaging experience that encourages repeat visits.
- Work alongside the General Manager – Social and Golf Operations team to integrate golf-centric social events, such as golf-themed parties, casual competitions, and interactive golf entertainment.
- Assist in maintaining simulators, ensuring they are fully operational and delivering an authentic golf experience.
Operational & Financial Leadership
- Monitor and manage labor costs, inventory, and operational expenses to drive efficiency and profitability.
- Support the General Manager in understanding the P&L, sales strategies, and local marketing efforts to grow business revenue.
- Proactively engage guests during bookings and events, ensuring satisfaction and promptly addressing concerns.
- Maintain compliance with food and beverage safety regulations, including alcohol service and overall cleanliness.
Required Qualifications
- 5+ years of hospitality management experience, with at least 1 year as an Assistant General Manager or General Manager.
- Strong leadership skills, with a hands-on approach to staff training and guest engagement.
- Passion for hospitality and entertainment, with a working knowledge of golf or a strong interest in the game.
- Strong communication, organization, and time-management skills.
- Ability to work in a fast-paced, high-energy environment while ensuring top-tier guest service.
- Availability to work evenings, weekends, and holidays as required.
- Physical ability to stand, walk, bend, and navigate stairs for extended periods.
- Ability to obtain proper licensing and certifications for the location.
Benefits (for full-time employees):
- Health, Dental, and Vision insurance
- Long- and Short-Term Disability Insurance
- Accident and Critical Illness Insurance
- 401(k) Retirement Plan
- Free meals while working
Pay: Salary - $65k
Job Type: Full-time, Exempt
Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. We provide Equal Employment Opportunity and comply with all applicable Federal, State, and Local laws governing nondiscrimination. We will consider all requests for reasonable accommodations as required.
Location
WA, 98033
